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Customer Help
Stays
- What payment methods are accepted for bookings?
- How will the booking charge appear on my credit card, and when?
- Can I make a same day booking?
- Can I use points, miles, and reward programs on Plannin?
- What if I have a special request, change, or question about my hotel reservation?
- What are the taxes and fees for my stay booking?
Experiences
- What is the cancelation policy for experiences?
- Can I change experience language, type, or add-on?
- Can I add or change participants information?
- Can I add participants to a booking?
- What do I do if I am running late on the day of the experience?
- What do I do if I can't find the meeting point on the day of the experience?