After booking, you should recieve your voucher from do-not-reply@getyourguide.com. Quick tip: check your spam folder, just in case. If you have a GetYourGuide account, you can find your voucher on the bookings page.
Some bookings need to be confirmed by the experience provider. No worries, you'll get your voucher in 48 hours. The "About this experience" section on the experience page tells you if your chosen experience doesn't offer instant confirmation.
Need a mobile voucher? Tap the 'Bookings' tab at the bottom of your app screen. Tap 'Can't find your booking?', enter your email and tap 'Send code'. We'll email you a verification code which you can use to view your booking and mobile voucher in the app.
If you need to change the email on your booking or still cannot access your voucher, let us know through the contact form below.
Get in touch
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